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Hosted IVR
Change The Way You Communicate With Your Customers
Let IVR do things on your behalf. Hosted Interactive Voice Response (IVR) solution allows to build a personalized call flow according to your needs. With hosted IVR solution, call management becomes intelligent through smart call tracking, routing and recording capability.
Why Your Business Needs Go2Market’s Cloud IVR Solution
Handle Call Volume
Do you get a large volume of calls? Our IVR solution helps you to handle the high call volume. You don’t need to worry about losing leads. Just sit back and relax. Let the IVR handle your calls.
Build a Professional Brand Image
IVR helps you to improve your professional image and creating different departments will heighten your brand image among your customers.
Improve Your Team Productivity
The goal of IVR is to reduce agent handled call volume – by increasing self-service success and by routing more calls to the right team or department. It will improve your agents’ efficiency.
Create a Personalized Experience
Greet your callers by their names. Record as many greeting messages as you need and keep swapping them. Give your customers's fresh and unique feel every time they call. Direct them to relevant agent/team.
Improve Customer Service
IVR makes it easy to solve your customers’ queries. Let them divert to the concerned department in the first attempt. Give your customers a hassle-free experience and build trust.
Cost Effective
You don’t have to spend much. We offer affordable plans to SMBs. No hidden cost or extra money. Just choose the plan which suits best. It will improve your agents’ efficiency.
Our Hosted IVR Solution Has Powerful Plug and Play Features
Customize IVR Flow
Define the call flow on the user-friendly web-based panel through simple drag and drop. You can customize your IVR flow in real-time.
Multi-level IVR Systems
Let your customers decide who they would like to speak to without any manual intervention. Receive calls on unlimited extensions anywhere in the world at any time.
Smart Call Routing
Define the Call routing based on the skill level, event, department, and time-based or any other business need. Call routing can help priorities the calls and route to the right person.
Real Time Analytics
Our powerful dashboard helps you understand what is happening to your business calls in real time. You can check and download all the current and previous calls statistics.
Call Recording
You can easily Check (and download) all your incoming and outgoing conversations any time. And store these for future use and you may delete these at any time.
CRM Integration
Integrate our API with your favorite CRM tool. An integrated view of your clients, sales, and marketing efforts. Engage with your customers right from lead to after sales support.
Sticky Agents
Our Sticky agent feature allows the caller to be automatically connected to the same person who knows the customer recent history. It will help to improve customer experience.
SMS Notifications
Never miss a business lead, get end to end call tracking through SMS and email notifications. Get detailed call reports via email.
Don't Wait! Boost Your Business With Us. Get Started Now.
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